Refund & Cancellation Policy.

This Policy explains QBO Dojo's final-sale rules, duplicate-charge corrections, replacement remedies, and subscription cancellation process.

1. Digital Sales Are Final

All standalone digital-product purchases are final and nonrefundable, except for verified duplicate charges or where a refund is required by applicable law. Because digital products can be accessed, copied, imported, or downloaded immediately, QBO Dojo does not provide refunds based on dissatisfaction, change of mind, failure to download on time, software cost, lack of compatible software, skill level, time availability, mistaken expectations, or a customer’s decision not to use the product. Live Client Simulation charges are addressed separately in Section 6 below, including the provisioning-based refund exception.

2. Duplicate Charges

If QBO Dojo or its payment processor charges the same customer more than once for the same transaction, the customer must report the suspected duplicate within 30 calendar days after the charge by emailing support@qbodojo.com. After verifying the duplicate, QBO Dojo will reverse or refund the duplicate amount to the original payment method. A separately authorized purchase, subscription renewal, upgrade, or different product is not a duplicate charge.

3. Inaccessible or Materially Defective Standalone Products

If a standalone product cannot be accessed or contains a material technical defect that prevents its intended use, contact support@qbodojo.com within 30 calendar days after purchase. QBO Dojo's remedy will be to restore access, repair the product, provide corrected files, or provide a substantially equivalent replacement. An inaccessible or materially defective product does not qualify for a cash refund unless applicable law requires one.

A product is not materially defective merely because the customer prefers another format or approach, lacks compatible software, encounters a third-party software change, disagrees with a reasonable bookkeeping treatment, or expected instruction, tutoring, grading, certification, or services not included in the product description.

4. Thirty-Day Download Period

Standalone files must be downloaded within 30 calendar days after purchase. QBO Dojo is not required to provide replacement download access after that period. Customers are responsible for maintaining their own backup copies.

5. Subscription Cancellation

Live Client Simulation begins with a binding 90-day initial commitment; the first payment is due at enrollment and is not a cancellable one-month trial. After the initial 90-day engagement, continuation requires a separate opt-in and is never automatic, so there is no automatic renewal to cancel. You may prevent continuation by emailing support@qbodojo.com at least 3 business days before the continuation date. A cancellation request during the initial commitment prevents continuation after the initial term but does not eliminate the remaining payments required under the initial commitment. Subscription fees are not prorated, credited, or refunded for unused time.

6. Live Client Simulation Cancellation and Refunds

Live Client Simulation has a binding 90-day initial commitment. The monthly payment option does not create a cancellable one-month trial. If a learner cancels during the initial 90-day commitment, cancellation prevents continuation after the required initial period but does not eliminate remaining payments required under the initial commitment.

Live payments become nonrefundable once provisioning begins, except where applicable law requires otherwise or QBO Dojo cannot deliver the purchased Live Client Simulation. Provisioning begins within approximately 72 hours after purchase and payment. A blanket statement that all Live charges are irrevocably nonrefundable the instant checkout is completed does not apply before provisioning has begun.

For prepaid enrollments, the first 90 days are paid in full at enrollment. After the initial engagement, the engagement continues at the preferred continuation rate unless canceled under the applicable terms. See the Live Client Simulation & Credential Terms for full details.

7. Price Changes

QBO Dojo will provide at least 30 days' advance notice before an existing subscriber's renewal price increases.

8. QuickBooks Online Access

QBO Dojo provides a QuickBooks Online company only as part of Live Client Simulation. Standalone Practice Clients do not include QuickBooks Online access. The customer obtains compatible QuickBooks Online access through an eligible 30-day trial or a dedicated paid subscription, which is independent of QBO Dojo and unaffected by the purchase, use, or completion of a Practice Client. See the QuickBooks setup guide for details.

For Live Client Simulation, QBO Dojo creates and pays for the QuickBooks Online company used by the simulated client. Learners who complete the initial 90-day engagement with all required payments made may retain accountant-level read-only access to that company after the active engagement ends, subject to Intuit's then-current policies. Where required payments are not made, access ends when the engagement ends and the company may be deleted without notice or recovery. Learners should export any permitted work product before access ends.

Access to the QuickBooks Online company used in Live Client Simulation is governed by the Live Client Simulation & Credential Terms.

9. Outages and Third-Party Technology

QBO Dojo does not control QuickBooks Online, Intuit, GoHighLevel, Stripe, internet providers, hosting systems, or other third-party technology and does not guarantee uninterrupted access. When reasonably practical, QBO Dojo may restore access, extend a subscription, provide replacement access, or offer another accommodation. No refund, credit, or extension is guaranteed for an outage or change outside QBO Dojo's reasonable control.

10. Chargebacks

Customers should contact support@qbodojo.com to report suspected billing errors. QBO Dojo may suspend account, product, and simulation access while a chargeback or payment dispute is pending and may terminate access if a charge is reversed or the dispute is fraudulent or abusive.

11. Mandatory Consumer Rights

Nothing in this Policy limits a refund, cancellation, withdrawal, repair, replacement, or other consumer right that cannot legally be waived. Customers receiving immediately delivered digital content may be required to expressly consent to immediate delivery and acknowledge that a statutory withdrawal right may end when access or downloading begins. Different mandatory rules may apply to an ongoing digital service subscription.

12. Contact

Refund, duplicate-charge, access, and cancellation requests should be sent to support@qbodojo.com. Include the account email, transaction date, product or subscription, and a description of the issue.